Welcome to dewe11. This Terms and Conditions document ("Agreement") is a legally binding contract between you ("Member" or "User") and dewe11 ("Platform", "we", or "us"). By registering, accessing, or using any part of the dewe11 platform — whether through the official website at dewe11.win or through our official mobile app — you are deemed to have read, understood, and agreed to be bound by all terms stated herein.

If you do not agree with any part of these Terms and Conditions, you are requested not to use the dewe11 platform. Continued use of the platform after the Terms and Conditions update date indicates your acceptance of the latest version of this document.

This document is written in Bahasa Melayu as the primary language. In the event of any conflict with translated versions in other languages, this Bahasa Melayu version shall serve as the definitive reference.

1 Definitions & Interpretation

In these Terms and Conditions, the following words and expressions have the meanings stated:

  • "Platform" refers to the website dewe11.win and the official dewe11 mobile app, including all services, features, and content provided through them.
  • "Member" refers to any individual who has successfully registered and holds an active account on the dewe11 platform.
  • "Account Balance" refers to the actual cash balance in a member's account, excluding any bonus credits that have not yet met the wagering requirements.
  • "Bonus" refers to any credits, cash, free spins, or other benefits granted by dewe11 to members as part of a promotional program.
  • "Wagering Requirements" (wagering requirement) refers to the total wagering amount a member must achieve before any bonus can be converted into withdrawable cash.
  • "KYC" (Know Your Customer) refers to the identity verification process conducted by dewe11 in accordance with compliance and anti-money laundering requirements.
  • "Inactive Account" refers to a member account that shows no login activity or transactions for 90 consecutive days.

2 Eligibility & Registration

To register and use the dewe11 platform, you must meet all of the following eligibility requirements at all times:

  • Be at least 18 years old or has reached the age of majority as defined by the laws of the jurisdiction where you reside, whichever is higher.
  • Possessing full legal capacity to enter into a binding contract.
  • Not located in a region or jurisdiction where the use of this online gaming platform is prohibited or restricted by local law.
  • Not enrolled in any gambling self-exclusion programme enforced by a statutory body.
  • Act on your own behalf and not as a representative or agent of any third party.
Important Notice: Registration by individuals under the age of 18 is strictly prohibited. dewe11 reserves the right to conduct random age checks at any time and may suspend accounts and withhold funds until age verification is completed.

Each individual is only permitted to register and maintain one (1) account only on the dewe11 platform. Attempts to create multiple accounts — whether using different names, email addresses, phone numbers, or device information — constitute a serious violation of these Terms and Conditions and will result in the termination of all associated accounts, along with the forfeiture of all balances and bonuses held within them.

3 User Account

Upon successful registration, you are fully responsible for maintaining the security of your account. This includes:

  • Keeping your password confidential and not sharing it with any other party.
  • Ensuring that registered personal information is accurate, up to date, and complete at all times.
  • Notifying dewe11 immediately via customer support if you suspect any unauthorized access to your account.
  • Not transferring, selling, or granting access to your account to any other party under any circumstances.

3.1 Identity Verification (KYC)

Dewe11 conducts a rigorous identity verification process in line with international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) standards. Members may be required to submit the following documents at any time:

  • A valid identity card or passport (for identity verification)
  • A recent utility bill or bank statement no older than 3 months (for address verification)
  • Payment method information used (for source of funds verification)
The KYC process at dewe11 is typically completed within 24–48 hours once all required documents have been received. VIP members receive priority processing with a settlement time within 6 business hours.

3.2 Inactive Account

Accounts that show no activity within the period of 90 consecutive days will be classified as inactive. An inactive account maintenance fee of RM 5 per month will be applied once the inactivity period exceeds 90 days, until the account balance reaches zero or the account is reactivated via login. If the account balance is zero, the account will be closed automatically.

4 Deposits & Withdrawals

Dewe11 supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow QR, interbank transfers, Touch 'n Go eWallet, GrabPay, and selected cryptocurrencies such as USDT. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

4.1 Deposits

  • Minimum deposit: RM 20 for all supported payment methods.
  • There is no maximum deposit limit for Platinum VIP members and above; the standard daily deposit limit is RM 50,000.
  • Deposits are typically credited to your account within 1–5 minutes upon bank confirmation.
  • Dewe11 does not charge any processing fees for deposits; however, your bank or payment provider may impose their own charges.

4.2 Withdrawals

  • Minimum withdrawal: RM 50 for all withdrawal methods.
  • Maximum daily withdrawal depends on your VIP membership level, starting from RM 10,000 (regular member) up to RM 50,000 (VIP Platinum).
  • Withdrawal requests are processed within 5–30 minutes for members who have completed KYC verification.
  • First withdrawal or withdrawals exceeding RM 5,000 may require additional security verification.
  • Funds must be withdrawn using the same payment method used for the deposit, unless special approval has been granted by the dewe11 support team.
Important: dewe11 reserves the right to withhold or cancel withdrawal requests if there are signs of fraudulent activity, money laundering, or violations of these Terms and Conditions. An investigation will be conducted within 7 business days.

5 Bonuses & Promotions

Dewe11 offers a wide range of bonuses and promotions to new and existing members. All bonuses are subject to specific terms stated on the relevant promotion pages. General bonus terms are as follows:

  • Each member is eligible to receive only one welcome bonus at the time of first registration.
  • The standard wagering requirement for dewe11 bonuses is between 15x to 30x depending on the type of bonus received.
  • Bonuses must be used within 14 days from the withdrawal date unless otherwise stated.
  • Bonuses cannot be converted directly into cash; wagering requirements must be met first.
  • Dewe11 reserves the right to withdraw or void bonuses granted as a result of technical errors or suspicious activity.
The wagering requirements for each active promotion are always clearly stated on their respective promotion pages. You can track your wagering progress under the "Bonus" section within your account.

6 Game Rules

All games available on the dewe11 platform operate using Random Number Generator (RNG) technology that has been independently verified by accredited testing bodies. This ensures every game outcome is random, fair, and cannot be influenced by any party, including dewe11 itself.

  • Specific rules for each game can be found within the game interface itself.
  • Game results recorded by the dewe11 server are final and cannot be disputed on technical grounds on the user's end.
  • In the event of a technical disruption during an active game session, any active bets will be returned to the member's account balance.
  • The use of automation software, bots, or scripts to play is strictly prohibited and constitutes grounds for immediate account termination.

7 Prohibited Conduct

The following actions are strictly prohibited on the dewe11 platform and may result in account suspension or termination, forfeiture of funds, and legal action:

  • Registration of multiple accounts or use of a false or another person's identity.
  • Fraud, hacking, software manipulation, or any form of exploitation of the dewe11 system.
  • Money laundering or using the platform to transfer illegally obtained funds.
  • Bonus abuse, including systematic low-risk wagering to fulfill betting requirements.
  • Collusion between players in live games to gain an unfair advantage.
  • Spreading misleading or false information about the dewe11 platform to the public.
Strict Warning: dewe11 employs advanced fraud detection systems that continuously monitor all account activity. Any fraudulent attempts will be identified and reported to the relevant authorities.

8 Liability Limit

To the extent permitted by applicable law, dewe11 shall not be liable for any indirect, incidental, special, or consequential losses or damages arising from the use of this platform, including but not limited to:

  • Loss of profits, funds, or business opportunities due to service disruptions.
  • Damage to a device or computer system resulting from use of the platform.
  • Failure of third parties including game providers, payment processors, or telecommunications providers.
  • Data loss resulting from technical failures beyond dewe11's reasonable control.

Dewe11's total maximum liability to any member under any circumstances shall not exceed the actual account balance (cash only, excluding bonuses) of that member at the time the claim is made.

9 Account Termination

You may close your dewe11 account at any time by contacting the customer support team via live chat. Before closure, please ensure all applicable bonus wagering requirements have been met and all eligible funds have been withdrawn.

Dewe11 reserves the right to suspend or terminate any member's account, with or without notice, under the following circumstances:

  • Breach of any provision within these Terms and Conditions.
  • Providing false or misleading information during registration or KYC verification.
  • Activity indicating fraud, money laundering, or system exploitation.
  • Requests from legal authorities or competent regulatory bodies.
  • Significant security risk to the platform or other members.

10 Responsible Gaming

Dewe11 believes that gaming should remain purely a form of entertainment. We provide the following tools to help members manage their gaming activity more responsibly:

  • Deposit Limit: Set your personal daily, weekly, or monthly deposit limits through your account settings.
  • Loss Limit: Set a cap on the total losses you are willing to absorb within a given period.
  • Play Time Limit: Set your session time limits to receive automatic reminders.
  • Self-Exclusion: Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your own choosing.
  • Self-Exclusion: Register for long-term self-exclusion if you require more serious support.

For more information, please visit the Responsible Gaming us.

11 Terms Amendment

Dewe11 reserves the right to amend, modify, or update these Terms and Conditions at any time at our sole discretion. Any significant amendments will be communicated to members via:

  • In-app or on-site notifications on dewe11
  • Email the address registered to your account
  • Announcements in the platform's news section or notice board

Amendments will take effect within 7 days after the notice is published, unless otherwise stated. Continued use of the platform after the effective date constitutes your acceptance of the amended terms.

12 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the platform operates. Any dispute arising from or relating to this Agreement that cannot be resolved through amicable negotiation shall be submitted to binding arbitration in accordance with the applicable arbitration rules.

If you have any questions regarding these Terms and Conditions, please contact the dewe11 support team via live chat 24/7 in-app or via email to [email protected]. We are committed to responding to all your enquiries within 24 hours.