At dewe11, we understand that your trust is our most valuable asset. This Privacy Policy ("Policy") explains in detail how the dewe11 platform — accessible via the website dewe11.win and our official mobile app — collecting, processing, storing, sharing, and protecting your personal information. This document also outlines your rights as a data owner and how you may exercise them.
This Privacy Policy is drawn up in accordance with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection best practices. By using the dewe11 platform, you acknowledge that you have read and understood this Policy.
1 Introduction & Scope
This Privacy Policy applies to all individuals who interact with the dewe11 platform, including:
- Website visitors who browse without creating an account
- Individuals registering a new account as a dewe11 member
- Existing members actively using dewe11 services
- Former members whose accounts have been closed but whose data is retained in accordance with legal requirements
This policy covers all dewe11 service channels including the website, Android and iOS mobile apps, customer support via live chat and email, and any marketing communications you receive from us.
2 Data We Collect
Dewe11 collects various types of personal data depending on how you interact with our platform. Below is a detailed summary of the data collected:
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card / passport number | Account registration, KYC verification |
| Contact Data | Email address, phone number, residential address | Service communications, identity verification |
| Financial Data | Bank account details, e-wallet numbers, transaction records | Deposit and withdrawal processing, AML |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, analytics |
| Gaming Data | Betting history, wins, game preferences | Compliance, responsible gaming |
| Communication Data | Customer support logs, feedback, complaints | Service improvements, complaint resolution |
2.1 Data You Provide Directly
Most of the data we collect is provided directly by you during the registration process, KYC verification, financial transaction processing, or when contacting our support team. We will not request more than what is necessary for the stated purposes.
2.2 Data Collected Automatically
When you use the dewe11 platform, our systems automatically collect certain technical data including your IP address, device information, activity logs, and usage data. This data is used primarily to ensure account security, detect suspicious activity, and improve the user experience.
3 How We Use Your Data
Dewe11 uses your personal data only for legitimate and stated purposes. The legal basis for each use of data is as follows:
- Contract performance: Processing registration, verifying identity, and providing the gaming services you requested.
- Legal compliance: Fulfilling obligations under the PDPA, AML/CFT laws, and regulatory body directives.
- Legitimate interest: Preventing fraud, ensuring platform security, and improving services.
- Consent: Sending marketing and promotional communications, subject to your preferences.
4 Data Sharing
Under limited circumstances, dewe11 may share your personal data with carefully selected third parties. Such sharing is governed by strict data protection agreements and is conducted only for legitimate purposes:
- Licensed game providers: Minimum data required to enable access to games from licensed providers such as Pragmatic Play, Evolution Gaming, and others.
- Payment processors: Financial information required to securely process deposits and withdrawals via FPX, DuitNow, and supported e-wallets.
- Identity verification services: KYC documents are processed through accredited digital identity verification providers that comply with ISO/IEC 27001 standards.
- Legal authorities: When required by court order or a valid request from a law enforcement agency.
5 Data Security
Dewe11 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
- Data encryption in transit using the latest TLS 1.3 protocol
- Data encryption at rest using AES-256 for all sensitive files
- Mandatory two-factor authentication (2FA) for internal access to data storage systems
- Continuous 24/7 security monitoring by an in-house cybersecurity team
- Regular penetration testing by certified independent security firms
- A comprehensive incident response plan that is regularly tested
6 Cookie Policy
Dewe11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Session verification, login security, language preferences | Session / 30 days | |
| Analytics Cookies | Site usage statistics, experience improvements | 12 months | |
| Preference Cookies | Save game settings, display themes, language preferences | 6 months | |
| Marketing Cookies | Display relevant promotions, campaign analysis | 30 days |
You can manage your cookie settings through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions of the dewe11 platform.
7 Your Privacy Rights
Under Malaysia's Personal Data Protection Act 2010 and dewe11's internal policies, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request correction of inaccurate or incomplete data via your account settings or customer support.
Right to Erasure
You may request deletion of your data, subject to applicable legal retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
You may request that the processing of your data be restricted under certain circumstances while a dispute is being resolved.
8 Data Storage
Dewe11 retains your personal data only for as long as necessary for the stated purposes or as required by law. Our data retention schedule is as follows:
- Active account data: Retained for the duration your account is active, plus 5 years after account closure.
- Financial transaction records: Retained for 7 years in accordance with Malaysia's financial legal requirements.
- KYC Documents: Retained for 6 years from the date of submission, or longer if required by regulatory authorities.
- Support communication logs: Retained for 2 years for complaint resolution and service improvement purposes.
- Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.
9 Cross-Border Data Transfers
As an online platform operating globally, your personal data may be transferred to and processed outside Malaysia, particularly in the context of cloud computing services and international game providers that we use.
Dewe11 ensures that any cross-border data transfers are carried out with adequate safeguards through:
- Data processing agreements compliant with international data protection standards
- Use of standard contractual clauses recognised by regulatory authorities
- Data Protection Impact Assessment (DPIA) for high-risk data transfers
- Selection of service providers that comply with ISO/IEC 27001 or equivalent standards
10 Children's Privacy
The dewe11 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Should we discover that data belonging to a child under 18 has been collected without parental or guardian knowledge or consent, we will take immediate steps to delete that data and close the account in question.
11 Policy Amendments
Dewe11 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new services, or updated legal requirements. When significant changes occur, we will notify you via:
- Clear notifications on the dewe11.win website homepage
- Email the address registered to your account
- In-app notifications on the dewe11 mobile app
We encourage you to review this Privacy Policy periodically. Your continued use of the dewe11 platform after the effective date of any amendments constitutes your acceptance of the revised policy.
12 Contact Us
If you have any questions, concerns, or complaints regarding how dewe11 handles your personal data, you may contact us through the following channels:
- Data Protection Officer Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 on the dewe11 app and website